Frequently Asked Questions
Everything you need to know about furnishing your dream home with Decofurn Furniture.
What are your delivery options and timeframes?
We offer nationwide delivery across South Africa. Standard delivery typically takes 3-7 business days for in-stock items, while regional areas may require up to 10 business days.
Do you provide professional furniture assembly?
Yes, we offer an optional professional assembly service for an additional fee. You can select this option at checkout, and our expert team will set up your furniture upon delivery.
What is your return and refund policy?
If you are not completely satisfied, you can return your items within 14 days of delivery, provided they are in their original packaging and unused condition. Please note that a collection fee may apply.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), Instant EFT via PayFast, and flexible interest-free installment options through Mobicred and PayJustNow.
Does my furniture come with a warranty?
Most of our products come with a standard 1-year manufacturer's warranty covering structural defects. Specific warranty terms per product can be found on the individual product pages.
Can I track the status of my order?
Absolutely. Once your order is dispatched, you will receive a tracking number via email and SMS, allowing you to monitor your delivery progress in real-time through our courier portal.